Whether to maintain a computer network, customer service or technical support to the sales force, an Help Desk system monitors events and optimizes the processing of cases. Nosaki helps you through all stages of setting up your help desk:
- Needs definition
- Organisation of the different intervention levels (I, II, III)
- Setup of tools and procedures (phone, e-mail, databases)
- Quality assurance and process improvement.
- Monitoring and intervention on systems 24/24 7/7.
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