Nosaki Tickets™: what is it?

Nosaki Tickets™ is the solution for managing and tracking support activities. Ease of use and flexibility make it the ideal platform to manage tasks such as:

• IT support / HelpDesk
• Change management
• After sales service
• Software development
• Quality assurance

Concretely

Nosaki Tickets™ allows you to reference and manage events in the form of tickets. It provides all the elements to implement the good practices recommended by "ITIL" (Information Technology Infrastructure Library) to optimize the management of your IT services:

• Organizing services
• Increase the effectiveness of information systems
• Reducing Risks
• Increase the quality of support service

In Nosaki Tickets™, every event becomes a ticket and is classified according to parameters such as:

• Date and time of event
• Initiator of the event
• Impact of the event on the organization
• Event status (open, processing, closed)
• System impacted by the event

The solution preserves all the history of the evolution of the tickets.

Flexible tool

Nosaki Tickets™ easily adapts to your environment and your working methods. Parameters can be freely configured by the system administrator, even after the initial operation of the product (updated dynamic interface).

Getting Started

To facilitate the handling of the system by users, Nosaki Tickets™ can be delivered in the form of pre-configured systems.

Technologies

Nosaki Tickets™ is an application server that requires the prior installation of Apache Tomcat 6.x. It works on the following environments: Windows, Linux, UNIX. Access to the various screens of the application is done using a web browser.

Nosaki Tickets™ uses JAVA technology. So it fits almost all existing platforms. The database is MySQL by default. Versions running on Oracle or SQL Server are available as options.